Read the latest Covid 19 update.

September 19, 2023

Good Afternoon Residents, Family Members, Staff and Visitors,

Today marks the two-week period since our center experienced a positive Covid-19 test with a facility staff member. I had hoped to share on the 14th day that Citizens Care Center would no longer be in outbreak status. However, today another staff member has confirmed that they have tested positive for Covid-19 following a test completed earlier outside of the center. Per CDC and CMS guidelines, our center is required to remain in outbreak status for at least two more weeks. The risk for transmission of Covid-19 to our residents and other staff members is considered minimal as this staff member has not been in our building for several days prior to testing positive

Regardless of the minimal risk factor and in an effort to prevent the further spread of Covid-19, staff completed Covid-19 testing on residents and other staff members who were potentially exposed to this individual during their last shift worked. All of today’s tests were negative. We will continue testing those residents and staff members over the next few days. We will provide updates if additional positive tests are identified.

Everyone is doing a wonderful job following our Covid-19 guidelines. Please do not enter our building if you are symptomatic and make sure you get tested frequently, especially if you have been exposed to an individual while they were positive. As mentioned in previous letters, we can assist with providing test kits as well as performing tests on site. Please see our front desk staff for assistance.

Masks must continue to be worn inside of our building. We encourage everyone to frequently sanitize their hands, especially before and after being in contact with other individuals. Everyone should consider being up to date with recommended vaccinations. As additional information about the 2024 Covid-vaccine becomes available, we will share that information with our residents, responsible parties and staff members. We encourage everyone to visit our local health department’s website at www.harfordcountyhealth.com, for up to date information on Covid-19.

Again, your cooperation and patience is greatly appreciated as we attempt to keep everyone as safe as possible from the spread of Covid-19.

Ed Walter, Administrator

Citizens Care

Services

A Complete Range of On-Site Services

Citizens Care offers services to our residents designed to make each day a positive and healthful one.

The Nursing Department of Citizens Care & Rehabilitation Center provides 24-hour nursing care to its residents through the capable and caring hands of our highly-trained staff. Working hand-in-hand with residents, families and other departments, the nursing staff develops and monitors a plan of care for each resident.
  • Certified Director of Nursing
  • Registered Nurses
  • Licensed Practical Nurses
  • Geriatric Nursing Assistants
  • Certified Medical Director
Working hand-in-hand with residents, families, and other departments including Food Service, Activities and Social Services, the nursing staff develops a plan of care for each resident. Our residents are monitored 24 hours a day for any change in their condition and their care plan is adjusted accordingly, keeping families abreast of any changes. Because we understand the critical role of our nursing staff in your life, Citizens strongly supports the ongoing development and training for these vital positions. We offer extensive training programs and continuing education opportunities for our nursing staff.

A full-service rehabilitation center, RiverWalk Rehabilitation offers sub-acute and rehabilitation services designed to ensure a smooth transition home after an injury or illness as well as ongoing support for Citizens Care residents. RiverWalk features semi-private rooms, a dedicated entrance and reception desk and plenty of convenient parking. Our licensed professional therapists will work with you to develop a personalized rehabilitation plan that could include any of the services below, all of which are provided in-house:

  • Physical, speech and occupational therapy
  • Orthopedic care
  • Post-stroke therapy services
  • Antibiotic therapy
  • IV infusion
  • Ostomy management
  • Pain management
  • Wound care

We work to meet the nutritional and therapeutic needs of our residents while taking individual preferences into careful consideration.

Delicious and nutritious meals follow the recommendations of the Maryland Department of Health and Mental Hygiene’s “Diet Manual for Long Term Care Patients” and meet all local, state and federal guidelines

The Dietary Department Staff includes:

  • The Dietary Director is a member of the Association of Nutrition & Food Service Professionals
  • The Dietitians are members of the Academy of Nutrition & Dietetics
  • A full-time in-house baker, trained cooks, and dietary aides

Citizens Care & Rehabilitation Center has a full-service beauty salon and barber shop on the premises. Under the direction of a licensed beautician, our salon keeps residents looking and feeling great.

The full service beauty salon and barber shop at Citizens Care offers a variety of services designed to keep our residents looking and feeling good, including:

  • Shampoos
  • Sets
  • Permanents
  • Haircuts
  • Manicures
  • Special requests are also welcomed.

A Daily Call to Make Sure You’re OK

Do you live alone? Are you recuperating from a hospital stay or rehab? Do you want to feel secure that someone is checking on you each day? If you answered yes to any of these questions, consider Citizens’ Telephone Assurance Program (TAP), a free service offered to those who live on their own and want the peace of mind of knowing that someone is checking on them daily. All information is kept strictly confidential.

When you register, you will provide the program coordinator with a medical history and an emergency contact.

Your emergency contact must agree to participate in our “Good Neighbor” program, which requires checking on you if our TAP volunteer is unable to contact you by phone and making a return call to the TAP volunteer.

State, county and local police agencies also participate in the program as an emergency backup in the event the participant and the good neighbor cannot be reached. The officer will make a check on the residence and call the volunteer with any information.

For additional information, please call Janet McDonald at 410-942-2112.

While many families take great pride in caring for their loved ones at home, the physical, emotional and financial consequences can be overwhelming.

Respite care provides short-term, temporary nursing care in a home-like setting to family members for whom you typically provide care.

You receive the peace of mind that comes from knowing your family member is being cared for 24 hours a day by a dedicated staff of medical professionals. And research has shown that providing respite care can have a positive effect on the health of the caregiver.

The Citizens Care Respite Care Program includes:

  • Social and recreational activities
  • Balanced, therapeutic meals, snacks and diet education
  • Activities including arts and crafts, live entertainment and day trips
  • Religious services

Guided by a philosophy of compassion and dignity, our hospice approach centers on a dedicated team of healthcare professionals and volunteers who provide ongoing support for both patient and family in familiar surroundings.

This care is provided in the belief that by helping the patient and loved ones accept death as a natural part of life, a measure of peace can be restored to the process of dying. By alleviating the patient’s pain and fear, hospice care fosters the spiritual strength to live, as fully as possible, all the days of one’s life.

"I appreciate all of you and thank you for working with me to make me stronger! I’ve learned more about my disease & how to better live with it."

Dorothy T

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Citizens Care Center

415 S. Market Street
Havre de Grace, MD 21078

410-939-5500 phone
410-939-3471 fax
1-800-735-2258 TDD

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Why Citizens?

CARE is at the heart of everything we do at Citizens and we believe in doing it better than anyone. Why? Because you and your family deserve nothing less!

© 2022 Citizens Care – A non-profit organization.